We believe that after-sales services are just as important as making the contract. We know that if you get excellent service, you will want to work with us again. We have an international standard after-sales service team to assist our clients. Our after-sales services entail:

☉	Pre check-in procedures
☉	Assistance in choosing and purchasing of furniture, as well as ensuring their timely delivery before the clients move-in, plus storage of additional furniture
☉	Filling out the paperwork for registration with the management office and introduction to the entire range of management services
☉	Showing our clients the facilities available
☉	Accompany registration to the local police station, obtain temporary residence permit
☉	Introduce a maid, driver and language tutor.
☉	Mediation between our clients and their landlords should any issues arise during the contracted period
☉	Waveland Realty decoration company will provide the best after-sale Service to the landlord and tenant.
☉	On the expiration of the lease, our after-sales department is responsible for inspection of the property, checkout procedures and returning the deposit from Landlord.
☉	24 hotline service

Lease Renewal Service:

☉	Advise three months prior to expiry of lease
☉	Obtain status report on expatriate and property
☉	Negotiate new terms with landlord in accordance with requirements
☉	Arrange signing of Renewal Tenancy Agreement
☉	Coordinate all maintenance matters throughout period of tenancy agreement

Departure Service
☉ Inform landlord with written notice
☉ Confirm checking-out appointment
☉ Prepare all documents including furniture inventory list/handover check-out list
☉ Settle an early termination agreement with tenant and landlord signed by both parties and
Deposit negotiation with landlord in case of early termination 
☉ Coordinate cancellation of club memberships
Arrange hotel for temporary accommodation until date of departure
☉ Assist with deregistration with local authorities
☉ Coordinate disconnection of utilities, phone, cable, etc.(advise if expat must do themselves)
☉ Coordinate final bill payments
☉ Conduct the check-out inspection and handover/fill-in all documents
☉ Filling all check-out documents and photos as legal support in case of distributes arises
☉ Deposit Retrieval
Contract Management
Waveland contract management ensures all legal documents are attached to the lease contract, reducing the legal risk. With each signed contract 3 standard documents are included. Waveland will keep a one set of the complete contract document package as backup for our customers.
☉ During the entire tenancy period, all written communication between landlord and tenant relating to maintenance or terminations will be attached to the contract package.
☉ A Contract Check List which includes the key factors such as name of tenant and landlord, rental/lease terms and payment structure, early termination clause and extension status will be provided. All documents sent you has to be examined and signed by our contract management supervisor and key account manager. 
☉ Advise you of current market rates and advise for extension conditions 
☉ Inform landlord about extension intention, re-negotiate the terms
☉ Issue lease contract according to signed offer letter
☉ Stipulate lease contract according to signed offer letter

☉ Deposit negotiation replace with corporate guarantee if needed